PRIVACY POLICY
Last Updated: March 17, 2026
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1.1 Introduction
True North Life Design ("we," "us," or "our"), operated by Ticola Spruill, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at truenorthlifedesign.com, purchase our services or courses, or engage with us in any way.
By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our website or services.
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1.2 Information We Collect
We collect the following types of personal information:
Personal Identification Information: Your name, email address, phone number, and mailing address when you contact us, make a purchase, book an appointment, or subscribe to our email list.
Payment Information: Credit card details and billing information processed securely through Stripe and PayPal. We do not store your full payment details on our servers.
Usage Data: Information about how you interact with our website including pages visited, time spent, links clicked, and referring URLs, collected through Google Analytics and Wix analytics tools.
Communications: Any messages, emails, or inquiries you send to us directly.
Booking Information: Appointment details, intake form responses, and session notes related to your coaching services.
Course Enrollment Data: Information related to your enrollment and progress in our Thinkific online courses.
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1.3 How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our coaching services, online courses, and community programs
- Process transactions and send related information including purchase confirmations and invoices
- Send booking confirmations, reminders, and follow-up communications
- Send marketing and promotional communications (you may opt out at any time)
- Respond to your comments, questions, and requests
- Send you our email newsletter and educational content you have subscribed to
- Improve our website, services, and customer experience
- Comply with legal obligations
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1.4 How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service Providers: Third-party vendors who assist in operating our website and services, including Wix (website hosting), Thinkific (course platform), Stripe and PayPal (payment processing), Acuity Scheduling or Wix Bookings (appointment scheduling), and email marketing platforms. These providers are contractually obligated to keep your information confidential.
Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.
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1.5 Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You may control cookie settings through your browser preferences. Disabling cookies may affect some features of our website.
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1.6 Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
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1.7 Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Opt out of marketing communications at any time by clicking "unsubscribe" in any email
- Request that we restrict the processing of your information
To exercise any of these rights please contact us at ticola@truenorthlifedesign.com.
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1.8 Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
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1.9 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.
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1.10 Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
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1.11 Contact Us
For questions or concerns about this Privacy Policy please contact:
True North Life Design
Attn: Ticola Spruill
Baltimore, MD, USA
Email: ticola@truenorthlifedesign.com
Phone: 443-418-8481
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